FAQ
Most Popular Questions
Answers to Your Most Common Fragrance Questions
What is ZĒL
ZĒL is the signature perfume from ZYRÉL Atelier. It is an Extrait de Parfum presented in a 50 ml bottle.
What does ZĒL smell like
ZĒL opens with bright citrus, crisp fruit and aquatic freshness. Its heart blends marine notes, soft floral accents and subtle spice before settling into amber woods, cedar, musk and earthy depth.
What are the top notes
Sun-Drenched Bergamot, Sparkling Grapefruit, Tart Lime, Crisp Apple and Aquatic Mint.
What are the heart notes
Ocean Air Accord, French Lavender, Airy Jasmine (Hedione), Juicy Plum and Pink Pepper.
What are the base notes
Radiant Amber-Wood (Ambrocenide), Cedarwood (Iso E Super), Oakmoss, Rich Musk, Vetiver and Ambergris.
How long does the fragrance last
Wear time varies with skin, application and surrounding conditions. We do not specify a guaranteed number of hours.
Are fragrance notes the full ingredient list
No. Fragrance notes describe the scent experience and are not a complete ingredient list. If you need ingredient information before buying, contact us.
How can I place an order
Order through the checkout at zyrelatelier.pk or contact us on WhatsApp at 0332-9999222.
Which payment methods do you accept
We accept Cash on Delivery and advance payment through bank transfer, Easypaisa and JazzCash.
Where do you deliver and what does it cost
We deliver all over Pakistan. Delivery costs PKR 250 per order.
How long does delivery take
Estimated delivery time is 2–3 days. Arrival times may vary with delivery conditions.
Can I cancel my order
Orders cannot be cancelled once placed. Please check your order details before submitting your purchase.
Do you offer returns or refunds
We do not offer returns or refunds for regular purchases. Damaged or incorrect products qualify for replacement. This policy does not limit remedies required by applicable law.
What if my bottle arrives damaged or incorrect
Contact us within 5 days of delivery with your order details and a description of the issue. We will review it and arrange the replacement process. Zyrel Atelier covers return and replacement delivery costs for damaged or incorrect items.
How do I contact you or stop promotional messages
Email info@zyrelatelier.pk or WhatsApp 0332-9999222 for help. You can use either channel to request removal of your name and contact details from our marketing list.
